For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: What is the purpose of a whiteboard video?

A: Whiteboard animation videos are used to capture the attention of your audience.  When you combine sound, with imagery, animation and powerful wording…people emotionally and mentally invest in your presentation, plus they are able to retain that information for a longer period of time.

Q: Are the videos high quality?

A: YES!  We deliver all videos in a standard format of MPEG-4 AAC 720p (1280×720).  This means all of our videos will look great on all phones, tablets, PCs/MACs, and most HD Televisions. Other formats are available upon request.

Q: Do the videos include music and voice overs?

A:  YES!  However, we offer a variety of packages to suit your needs.  While we suggest using voice overs and music to fully engage your audience, ultimately, the end result is up to you.  If your budget does not allow for you to use our voice over artists and/or music, then we will be more than happy to produce an animated video without sound.

Q: I don’t like your voice over artists.  Can I provide my own voice over?

A: YES! Even though we work hard to find the best voice over talent to present your product, we know our clients can be very particular about the delivery of their information.  So, if you provide the voice over, we can produce a video to suit your needs!

Q: If I purchase a video with music, do I own the rights to the music?

A: No.  Typically, the music provided for videos comes with a standard, commercial use license.  This means you are free to use the music on the video provided for commercial or personal websites.  You never own the rights to the music.  If you would like to purchase music with copyrights and ownership, we’d be happy to put you in contact with some great music producers!

Q: Can I use my video on something other than my website?

A: YES! Besides use on your website, you can upload your video to Facebook, Youtube, or any social media site that allows video.